Did you know that most phone calls these days are transmitted via the Internet? If you have reliable Internet service, you can probably save money by switching to a VOIP service. Whether you go with your local Cable TV company or use a SIP Provider such as RingCentral (or others), you can get the same features or more than you are currently getting from your local carrier…often at a fraction of the cost. The primary concern here is that you have to have reliable Internet Service. The average VOIP call requires about 100 kbps (kilobits per second). Most of our Internet Service Providers offer aRead More →

“Hello Andy, our Document Management System isn’t working correctly.” “OK, let me remote in and take a look. Can you allow me to connect?” I connected to the user’s PC, looked at the data, and took a deep breath… All of their files, regardless of file type, now ended in “.adobe”. Upon further inspection, I found evidence of a ransomware attack. The first thing I asked about was their backups. Unfortunately, their backup system used “live” storage i.e.: Their backup media was always attached to the infected server. You guessed it, their backups were compromised as well. I scanned each computer on their network, cleaningRead More →