“Hello Andy, our Document Management System isn’t working correctly.” “OK, let me remote in and take a look. Can you allow me to connect?” I connected to the user’s PC, looked at the data, and took a deep breath… All of their files, regardless of file type, now ended in “.adobe”. Upon further inspection, I found evidence of a ransomware attack. The first thing I asked about was their backups. Unfortunately, their backup system used “live” storage i.e.: Their backup media was always attached to the infected server. You guessed it, their backups were compromised as well. I scanned each computer on their network, cleaningRead More →

I was blessed this weekend to spend some time with our Marine son and his family in New England. While I was away, one of the voice mails waiting for me when I got back to the office went something like this, “We are going out of business and owe you a refund. This is Apple and Windows Support. Please call us at 888…” Yeah, right. I’m sure you owe me a refund. I dont use Apple and Windows Support. This is just another way these scammers are trying to get your money. Hit the 7 (or however you delete your voicemail) and hang upRead More →

Hang up the phone! Microsoft doesn’t call people and offer to help them clean up their PC. In fact, I have received this same call numerous times and have asked them to identify which of my 4 PC’s they are referring to, of course they can’t tell me. The best answer is to hang up the [phone and call your friendly-neighborhood-Texas-speaking computer tech.Read More →