Computers are amazing. Probably the most impactful of all technology introduced in the last 50 years. How much more productive are we since the dawn of the computer age? That’s the Good. Computers have introduced a lot of stress in our lives. If we’re having a good computer day, it’s usually a good day. If we’re having a bad computer day, it’s often a pull-your-hair-out, kick-the-dog, drive-you-to-drink kind of day. That’s the Bad. Many time a simple shutdown, get a drink of water, then power on will make your computer better. Getting on your computer and learning that you can’t actually get on your computer.Read More →

“Hello Andy, our Document Management System isn’t working correctly.” “OK, let me remote in and take a look. Can you allow me to connect?” I connected to the user’s PC, looked at the data, and took a deep breath… All of their files, regardless of file type, now ended in “.adobe”. Upon further inspection, I found evidence of a ransomware attack. The first thing I asked about was their backups. Unfortunately, their backup system used “live” storage i.e.: Their backup media was always attached to the infected server. You guessed it, their backups were compromised as well. I scanned each computer on their network, cleaningRead More →

I was blessed this weekend to spend some time with our Marine son and his family in New England. While I was away, one of the voice mails waiting for me when I got back to the office went something like this, “We are going out of business and owe you a refund. This is Apple and Windows Support. Please call us at 888…” Yeah, right. I’m sure you owe me a refund. I dont use Apple and Windows Support. This is just another way these scammers are trying to get your money. Hit the 7 (or however you delete your voicemail) and hang upRead More →

Hang up the phone! Microsoft doesn’t call people and offer to help them clean up their PC. In fact, I have received this same call numerous times and have asked them to identify which of my 4 PC’s they are referring to, of course they can’t tell me. The best answer is to hang up the [phone and call your friendly-neighborhood-Texas-speaking computer tech.Read More →